FindTradePros ("we," "us," or "our") operates a platform that connects homeowners and businesses with trade professionals for services including but not limited to plumbing, electrical, HVAC, roofing, general contracting, and more. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect information about you in a variety of ways, including:
- Personal Information: Name, email address, phone number, and business details when you create a listing, post a gig, place a bid, or submit a review.
- Payment Information: Processed securely by our payment provider (Base44 Payments, powered by Wix). We do not store full card numbers on our servers.
- Usage Data: IP address, browser type, device information, and pages visited.
- Location Data: City, state, and ZIP code you manually provide to find local trade professionals or post jobs. We do not access or collect your device's GPS or precise location. Location is derived solely from the address you enter, which is converted to approximate coordinates for proximity matching.
- Photos: Business logo, profile, and work portfolio images you voluntarily upload.
2. How We Use Your Information
- To create and manage your business listing or account.
- To facilitate connections between homeowners and trade professionals through gig postings and bids.
- To process subscription payments and manage plans.
- To display business profiles, ratings, and reviews publicly.
- To send notifications, including gig alerts and account-related emails.
- To comply with legal obligations and prevent fraudulent activity.
3. Business Listings & Public Directory
Information you submit in a business listing (business name, category, services, city, state, phone, website, and photos) is displayed publicly in our directory. If you wish to opt out of the public directory, you can update your listing status from your MyBusiness dashboard at any time.
4. Reviews & Ratings
Reviews submitted by users are public. Your reviewer name and rating will be visible alongside the reviewed business profile. Reviews are subject to admin moderation before being published.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and remember preferences. You can disable cookies in your browser settings, but some features may not function properly.
6. Third-Party Services
We rely on the following third-party services, which may process limited data in accordance with their own privacy policies:
- Base44 Payments (powered by Wix): Processes subscription payments. Your card details are handled entirely by the payment provider and are never stored on our servers.
- OpenStreetMap / Nominatim: Converts the address you enter into approximate map coordinates for location-based search. Only the address string is sent, not your device location.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide our services. Business listings remain in our public directory while their status is active. If you delete your account, your personal information and listings are removed from our active systems, except where retention is required by law (for example, transaction records for tax or legal purposes).
8. Information Sharing & Disclosure
We may share your information with:
- Service providers and payment processors who support our operations.
- Trade professionals responding to gigs you post (name, contact info, and gig details).
- Legal authorities when required by law or to protect our rights.
We do not sell your personal information to third parties.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your account and associated data at any time using the "Delete Account" option in your MyBusiness dashboard. Upon deletion, your business listings, gigs, bids, and reviews are removed from our systems (except where law requires retention of certain records).
- Opt out of the public directory by updating your listing.
11. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so it can be removed.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy, please contact us.